![]() ![]() ![]() In short, stay away of this company that has a notoriously bad service and bad customer service. Moreover, I cannot access my tickets anymore, because I need to log into a Salesforce portal that I have never registered too. I opened a ticket with them, followed up with the ticket, open another ticket, but got no response whatsoever. ![]() Fast forward to June 2023 when I wanted to cancel my subscription, but waiting until it is one week before the end my subscription (end of June), only to see them charging me 2 weeks in advance. Some of the major issues are the VPN speed is often drops my connection speed more than 75%, the connection hangs when I'm connected for long time, and the IP addresses that they use do not belong to the countries they claim e.g., I connect to country A and the popular video sharing site I am visiting identify me as in country B. In addition, their service got worse over the years. They have an impressive number of server worldwide, which came in handy several time, but I do not use VPN often to justify me paying for it. Mostly, I let my subscription renew out of my laziness, not because I enjoy their service. I have been a HMA customer for several years. It was credited quickly and now HMA & 2Checkout are being investigated. I had to call my bank to report the unauthorized charge as a scam. Stay away there are many other worthy VPN companies that will treat you better. In short… HMA VPN connection is slow and unreliable HMA Customer service is mediocre at best 2Checkout charge processing company is a scam. According to what I found on line this is the business model. It will take you months with frustration and major sleeping spray so that you get tired so they can keep your money. In the meantime they keep your money and will keep it as long as they want. Updated FebruThe Bottom Line HMA VPN has a great user experience, a peerless number of server locations, and unique features not seen elsewhere. They claim it take over a week to get a reply. They use a second charge processing company 2Checkout to process payments and then themselves are scammers. You are to write a ticket on a website that is not monitored, so you get no timely reply. They do not have a phone to call for assistance. From the empty promises to the lack of support and when you cancel your service they continue to charge you. Flat out SCAMMER VPN Company & Charge Processing 2 Checkout ![]()
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